Terms of service

Last updated: August 25, 2026

This website is operated by Timalsa. Throughout the site, the terms “we”, “us” and “our” refer to Timalsa. Timalsa offers this website, including all information, products, services, tools and features available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and conditions and policies referenced herein or made available by hyperlink.

These Terms apply to all users of the website, including without limitation browsers, customers, vendors, merchants and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree with all of the terms and conditions of this agreement, you should not access the website or use our Services.

Any new features, products or tools added to the website shall also be subject to these Terms. You can review the most current version of these Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws or regulations while using the website.

You must not transmit any worms, viruses, malware or any other code of a destructive or harmful nature.

Any breach or violation of these Terms may result in the termination or suspension of your access to our Services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason permitted by applicable law.

You understand that information or content submitted by you, other than payment information, may be transferred over various networks and may be subject to technical changes necessary to comply with the requirements of those networks or devices.

Payment information is processed using appropriate security measures and, where applicable, encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, Service, products or access to the Service without our express written permission.

The headings used in these Terms are included for convenience only and shall not limit or otherwise affect these Terms.

SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information presented on our website is accurate and up to date. However, we do not guarantee that all information will always be accurate, complete or current.

The material on this website is provided for general information and should not be relied upon as the sole basis for making decisions without verifying the relevant information where appropriate.

We may modify the content of the website at any time. We are not obligated to update every piece of information unless required by applicable law.

Historical information, where provided, is not necessarily current and is provided for reference only.

SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change without prior notice, subject to applicable law.

We reserve the right to modify, suspend or discontinue the Service, or any part of it, at any time.

We shall not be liable to you or any third party for any modification, price change, suspension or discontinuation of the Service, except where liability cannot legally be excluded.

SECTION 5 — PRODUCTS AND SERVICES

Certain products may be available exclusively online through our website. These products may be available in limited quantities and may be subject to our applicable Return, Refund and Exchange Policy.

We make reasonable efforts to display product colors, images, sizes and descriptions as accurately as possible. However, the appearance of colors may vary depending on your device or screen.

Product availability, descriptions, specifications and prices may change without notice.

We reserve the right to limit quantities purchased, refuse orders or discontinue products where permitted by applicable law.

We do not guarantee that the quality of any product, Service, information or other material purchased or obtained by you will meet your individual expectations, except for rights and guarantees that cannot legally be excluded.

Nothing in these Terms limits any mandatory consumer rights applicable to you under Moroccan law or other applicable law.

SECTION 6 — ORDERS, BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel an order where permitted by law, including where we reasonably suspect fraud, unauthorized activity, pricing errors, stock errors or other irregularities.

We may limit quantities purchased per customer, household or order.

If we modify or cancel an order, we may attempt to notify you using the contact information provided when the order was placed.

You agree to provide accurate, complete and current information when placing an order or creating an account.

You agree to promptly update your information, including your name, email address, telephone number, billing information and shipping address, so that we can process your orders and contact you when necessary.

For information about returns, exchanges and refunds, please consult our Refund and Return Policy.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools or services that we do not control or monitor.

You acknowledge that such tools may be provided on an “as is” and “as available” basis.

Your use of third-party tools is at your own discretion and may be subject to the third party's own terms and policies.

We may introduce new Services, features or tools in the future. These will also be subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

Third-party websites are not controlled by Timalsa, and we are not responsible for their content, accuracy, availability, privacy practices or policies.

If you choose to access a third-party website or purchase products or services from a third party, you do so at your own risk.

You should review the third party's terms and privacy policies before engaging in any transaction.

SECTION 9 — USER COMMENTS, REVIEWS AND SUBMISSIONS

If you submit reviews, comments, photographs, suggestions, ideas or other content to us, you agree that we may use, reproduce, publish, distribute or display such content for purposes related to operating and promoting our business, subject to applicable law and our Privacy Policy.

You represent that your submissions:

• Are truthful and accurate;

• Do not violate the rights of any third party;

• Do not infringe copyrights, trademarks or other intellectual-property rights;

• Do not contain unlawful, defamatory, abusive, obscene or harmful material;

• Do not contain viruses, malware or other harmful code; and

• Do not impersonate another person or entity.

We reserve the right, but are not obligated, to remove content that we believe violates these Terms or applicable law.

You remain responsible for the content you submit.

SECTION 10 — PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

We process personal information in accordance with applicable data-protection laws, including applicable Moroccan legislation relating to the protection of personal data.

For more information about the personal information we collect, how we use it, how long we retain it and your rights, please consult our Privacy Policy.

SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS

From time to time, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery times, availability or other information.

We reserve the right to correct errors, inaccuracies or omissions and to update information or cancel affected orders where permitted by applicable law.

If an order is affected by a material error, we may contact you using the information provided with your order.

Nothing in this section limits any rights you may have under applicable consumer-protection laws.

SECTION 12 — PROHIBITED USES

You are prohibited from using the website or its content:

(a) For any unlawful purpose;

(b) To solicit others to participate in unlawful activities;

(c) To violate applicable laws, regulations or ordinances;

(d) To infringe our intellectual-property rights or the rights of others;

(e) To harass, abuse, insult, threaten, defame or discriminate against others;

(f) To submit false or misleading information;

(g) To upload or transmit viruses, malware or other malicious code;

(h) To collect or track personal information belonging to others without authorization;

(i) To spam, phish, pharm, spider, crawl, scrape or otherwise improperly access or collect information from the website;

(j) To use the website for fraudulent, abusive or deceptive purposes;

(k) To interfere with or circumvent the security features of the website or related services; or

(l) To engage in any activity that may damage, disable, overburden or impair the website.

We reserve the right to suspend or terminate access to the Service for violations of these Terms, subject to applicable law.

SECTION 13 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We strive to keep the website available, secure and functional, but we do not guarantee that the Service will always be uninterrupted, timely, secure or error-free.

To the maximum extent permitted by applicable law, the website and Services are provided on an “as is” and “as available” basis.

We do not guarantee that the results obtained through use of the Service will always be accurate or reliable.

We may temporarily suspend access to the website for maintenance, technical issues, security reasons or other legitimate reasons.

To the maximum extent permitted by applicable law, Timalsa and its directors, officers, employees, affiliates, agents, contractors, suppliers and service providers shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or Services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer rights.

SECTION 14 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Timalsa, its directors, officers, employees, affiliates, agents, contractors, suppliers and service providers from claims, losses, liabilities or reasonable expenses arising from:

• Your violation of these Terms;

• Your unlawful use of the website or Services;

• Your violation of applicable law; or

• Your infringement of the rights of a third party.

This section shall apply only to the extent permitted by applicable law.

SECTION 15 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall remain in full force and effect.

SECTION 16 — TERMINATION

These Terms remain effective unless terminated by you or by us.

You may stop using our website at any time.

If we reasonably determine that you have violated these Terms or applicable law, we may suspend or terminate your access to the website or Services to the extent permitted by law.

Any obligations or liabilities incurred before termination shall survive termination where applicable.

SECTION 17 — ENTIRE AGREEMENT

These Terms, together with any policies or operating rules published on the website, constitute the agreement governing your use of our website and Services.

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

If any provision is found to be invalid or unenforceable, the remaining provisions shall remain effective.

SECTION 18 — GOVERNING LAW

These Terms and any separate agreement through which we provide products or Services shall be governed by and interpreted in accordance with the laws of the Kingdom of Morocco, unless mandatory provisions of applicable law provide otherwise.

Any dispute shall be handled by the competent courts in accordance with applicable Moroccan law.

SECTION 19 — CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, modify or replace any part of these Terms by publishing an updated version on our website.

It is your responsibility to review this page periodically.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 20 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to us using the contact information below.

Timalsa

Website: timalsa.com

Email: support@timalsa.com

Legal entity: TIMALSA

Company registration / ICE: TIMALSA

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Important: This Terms of Service document should be read together with your Privacy Policy, Refund/Return Policy, Shipping Policy and Legal Notice. If you operate in Morocco, these documents should be consistent with applicable Moroccan consumer-protection and personal-data rules.